Expectations and Satisfaction of Parents/Guardians of APAE Users Treated at the Clinic of Special Needs Patients of the Dental Course of Unimontes, MG, Brazil

Luiza Augusta Rosa ROSSI-BARBOSA, Adriana Benquerer Oliveira PALMA, Igor Machado COELHO, Luciana Mara Barbosa PEREIRA, Mauro Henrique Nogueira Guimarães de ABREU, Simone de Melo COSTA

Abstract


Purpose: To evaluate the expectations and satisfaction of the parents/guardians of APAE (Association of Parents and Friends of Special Needs Individuals) users treated at the Clinic of Special Needs Patients of the Dental Course of Unimontes, MG, during the year 2004 and the first academic semester of 2005. Method: In the first clinical visit, 46 patients were evaluated with respect to their expectations regarding the dental care and, at the end of the treatment, 89% of the individuals answered a satisfaction questionnaire. Pearson’s chi-square test and Fisher’s exact test were used for statistical analysis (p<0.05). Results: Most patients (84.8%) have already been treated at the Unimontes Clinic. 84.8% were not aware that physical therapy assistance was offered at the clinic and 78.4% did not know that speech therapy was available. Regarding their expectations, 71.7% expected restorations, 65.2% prophylaxis, 45.7% speech therapy treatment, 41.3% physical therapy treatment, 37% extractions and 23.9% toothache treatment. Regarding satisfaction, 78.1% found the dental care excellent and 21.9% rated it as good. The instructions of the professors to the students at the clinic were considered as excellent for 75.6% of the interviewees. Regarding the professional instructions, 97.5% considered as important those given by the dentist, 56.1% considered those given by speech therapist and 56.1% those given by the physical therapist. Conclusions: The most frequently reported expectations were those referring to the surgical and restorative dental care. The respondents were very satisfied with the dental treatment. A large number of APAE users did not receive speech therapy and physical therapy assistance, and, as a consequence, there was a low percentage of evaluation by these services.

Keywords


Pessoas portadoras de deficiência; Odontologia; Fonoaudiologia; Fisioterapia; Satisfação do paciente; Disabled persons; Dentistry; Speech-language pathology; Physical therapy; Patient satisfaction.



DOI: http://dx.doi.org/10.4034/pboci.v7i1.211

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