KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING IN ADVANCED CAMPI UNIVERSITY LIBRARIES

Abstract

It aims to evaluate the possible instruments, institutionalized and dynamic policies adopted for the creation, use and sharing of knowledge that lead to organizational learning and educational act in university libraries. The study has as its research locus the UFJF / GV Library of the Federal University of Juiz de Fora - Governador Valadares advanced campus (UFJF / GV). The methodological orientation is based on the work of Gil (2017) and is classified as empirical and social. The research problem is outlined under the case study model with embedded approach, in the mold of Yin (2001). As for the objectives, the work is exploratory-descriptive and with a qualitative approach. As for the interpretation of the obtained data, the analytical categories are established in face of the knowledge organization tripod outlined by Choo of meaning creation, knowledge creation and decision making. As methods of data appreciation, the content analysis techniques formulated by Bardin (2016) and data triangulation by Miles and Huberman (1984) are applied. Regarding the results, it is recognized that the creation of meanings for their organizational agents demanded greater flexibility in their services and products. It is identified that the ideas and actions proposed by the organizational learning theories were translated in several moments in the biblioteconomic practices. The ideas and actions proposed by organizational learning theories have translated into everyday impact practices of the academic library, especially regarding professional training. The implementation of new and continuous actions on the other UFJF libraries is suggested, as well as on other advanced campus libraries.