Evaluation of Satisfaction of Adolescents Treated by Dental Students

Carolina Reis Fernandes  Coelho; Fernanda Ribeiro  Pedrosa; Lívia Guimarães  Zina; Flávio de Freitas  Mattos; Renata de Castro  Martins; João Henrique Lara  do Amaral; Andrea Clemente  Palmier; Mara  Vasconcelos

Authors

Carolina Reis Fernandes Coelho
Fernanda Ribeiro Pedrosa
Lívia Guimarães Zina
Flávio de Freitas Mattos
Renata de Castro Martins
João Henrique Lara do Amaral
Andrea Clemente Palmier
Mara Vasconcelos

Keywords:

Patient Satisfaction, Health Services Research, Adolescent Health Services

Abstract

Objective: To evaluate the satisfaction of adolescents undergoing dental treatment between 2016 and 2018 at the Dental School of the Federal University of Minas Gerais (FAO UFMG). Material and Methods: A descriptive cross-sectional study using the Oral Health Services Satisfaction Assessment Questionnaire (QASSaB). The structured questionnaire has eleven questions divided among the dimensions: dentist / patient relationship, relationship with other professionals, effectiveness, accessibility/availability, technical-scientific quality, cleanliness and physical environment, acceptability, effectiveness/resolution, each with five response options. Descriptive data analysis was performed using absolute and relative frequencies. Results: A total of 145 adolescents participated in this study, 60 males and 85 females; 74.85% of adolescents rated dental treatment received as excellent, 76.7% reported having no symptoms after treatment, 46.2% considered it easy/very easy to get treatment, 65.6% reported that waiting time was short/very short, 90% considered dental equipment modern/very modern, 98% regarded the cleanliness of the waiting room and bathrooms as being excellent, 83.4% reported that they always received an explanation about the treatment, and 51.57% were totally satisfied with the appearance of the treated teeth and their chewing capacity. Conclusion: It was possible to observe that the adolescents, users of FAO UFMG, were satisfied with the service in the studied dimensions: human relations, effectiveness, accessibility/availability, technical-scientific quality, physical environment/cleanliness, acceptability and resolvability/effectiveness.

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