Patient Satisfaction Towards Dentist-Patient Interaction Among Patients Attending Outpatient Dental Clinic Hospital Universiti Sains Malaysia
Keywords:Attitude to Health, Patient Satisfaction, Professional-Patient Relations
Objective: To determine the satisfaction with the dentist-patient interaction and factors associated with patient satisfaction among patients attending the outpatient dental clinic Hospital Universiti Sains Malaysia (HUSM). Material and Methods: This cross-sectional study involved 229 patients who attended outpatient dental clinic Hospital USM that located in the East Coast region of Malaysia. A self-administered Skala Kepuasan Interaksi Perubatan – 11 (SKIP-11) questionnaire was used to assess the satisfaction towards dentist-patient interaction. Systematic random sampling was applied in this study. The data were analyzed using simple logistic regression analysis to determine the factors associated with patient satisfaction with dentist-patient interaction. Results: The mean age of patients was 32.6 ± 13.9 years, 71.6% of them study up to tertiary level, 31.5% came to for dental check up and 23.6% of them had tooth decay. More than half (64.6%) of the patients were satisfactory with dentist-patient interaction. The satisfaction percentage in the distress relief domain was 60.7%, 56.8% in the rapport domain, and 53.7% in the interaction outcome domain. Satisfaction with dentist-patient interaction was significantly associated with the dentists’ characteristics such as age (OR = 0.583, 95%CI 0.44-0.76, p=0.001), gender (OR = 0.386, 95% CI 0.22-0.69, p=0.001) and years of service (OR = 0.294, 95% CI 0.15-0.57, p=0.001). Conclusion: The result showed that slightly more than half of the patients who attended the outpatient dental clinic HUSM were satisfied with the dentist-patient interaction, which was found to be influenced by the characteristics of the dentists. Efforts to improve patient-dentist interaction are recommended to ensure delivery of good quality oral health care.
Ahmad I, Nawaz A, Khan S, Khan H, Rashid MA, Khan MH. Predictors of patient satisfaction. Gomal J Med Sci 2011; 9(2):183-8.
Prakash B. Patient satisfaction. J Cutan Aesthet Surg 2010; 3(3):151-5. https://doi.org/10.4103/0974-2077.74491
Murray BP, Wiese HJ. Satisfaction with care and the utilization of dental services at a neighborhood health center. J Public Health Dent 1975; 35(3):170-6. https://doi.org/10.1111/j.1752-7325.1975.tb00708.x
Madhulatha G, Manasa P, Jaya Krishna B, Harshavardhan T. Evaluation of contentedness of patients over the services provided by comprehensive oral health care system. Int J Curr Res 2017; 9(9):57674-7.
Mahrous MS, Hifnawy T. Patient satisfaction from dental services provided by the College of Dentistry, Taibah University, Saudi Arabia. J Taibah Univ Med Sci 2012; 7(2):104-9. https://doi.org/10.1016/j.jtumed.2012.12.002
Skaret E, Berg E, Raadal M, Kvale G. Factors related to satisfaction with dental care among 23-year olds in Norway. Community Dent Oral Epidemiol 2005; 33(2):150-7. https://doi.org/10.1111/j.1600-0528.2004.00208.x
John J, Yatim FM, Mani SA. Measuring service quality of public dental health care facilities in Kelantan, Malaysia. Asia-Pac J Public Health 2011; 23(5):742-53. https://doi.org/10.1177/1010539509357341
Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med 1997; 45(12):1829-43. https://doi.org/10.1016/S0277-9536(97)00128-7
Ha JF, Longnecker N. Doctor-patient communication: a review. Ochsner J 2010; 10(1):38-43.
Abd Aziz A, Izyan Farhana Nordin N, Mohd Noor N, Bachok Na, Nor Ismalina Isa S. Psychometric properties of the ‘Skala Kepuasan Interaksi Perubatan-11’to measure patient satisfaction with physician-patient interaction in Malaysia. Fam Pract 2013; 31(2):236-44. https://doi.org/10.1093/fampra/cmt062
Norhayati MN, Masseni AA, Azlina I. Patient satisfaction with doctor-patient interaction and its association with modifiable cardiovascular risk factors among moderately-high risk patients in primary healthcare. PeerJ 2017; 5:e2983. https://doi.org/10.7717/peerj.2983
Meakin R, Weinman J. The ‘Medical interview satisfaction scale’(MISS-21) adapted for British general practice. Fam Pract 2002; 19(3):257-63. https://doi.org/10.1093/fampra/19.3.257
Bedi R, Gulati N, McGrath C. A study of satisfaction with dental services among adults in the United Kingdom. Br Dent J 2005; 198(7):433-7. https://doi.org/10.1038/sj.bdj.4812198
Othman N, Razak IA. Satisfaction with school dental service provided by mobile dental squads. Asia Pac J Public Health 2010; 22(4):415-25. https://doi.org/10.1177/1010539510370794
Rohit D, Rafeek R. Patient satisfaction with dental care treatment at a health facility in Trinidad. Int J Dent Health Sci 2017; 4(2):267-78.
Gürdal P, Çankaya H, Önem E, Dinçer S, Yílmaz T. Factors of patient satisfaction/dissatisfaction in a dental faculty outpatient clinic in Turkey. Community Dent Oral Epidemiol 2000; 28(6):461-9. https://doi.org/10.1034/j.1600-0528.2000.028006461.x
Al-Hussyeen AJA. Factors affecting utilization of dental health services and satisfaction among adolescent females in Riyadh City. Saudi Dent J 2010; 22(1):19-25. https://doi.org/10.1016/j.sdentj.2009.12.004
Rambhia M, Shah K, Bhate P, Kalra D, Rajeev H. Evaluation of Patient Satisfaction Based on Communication Skills of Dentists in Mumbai City: A Cross-Sectional Questionnaire Based Survey. Int J Sci Study 2016; 3(11):48-52. https://doi.org/10.17354/ijss/2016/55
Al-Mobeeriek A. Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia. Int J Occup Med Environ Health 2012; 25(1):89-96. https://doi.org/10.2478/s13382-012-0001-2
Henríquez-Tejo RB, Cartes-Velásquez RA. Patients’ perceptions about dentists: a literature review. Odontoestomatologia 2016; 18(27):15-22.
Swami V, McClelland A, Bedi R, Furnham A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. Int Dent J 2011; 61(4):193-8. https://doi.org/10.1111/j.1875-595X.2011.00056.x
Furnham A, Swami V. Patient preferences for dentists. Psychol Health Med 2009; 14(2):143-9. https://doi.org/10.1080/13548500802282690
Smith MK, Dundes L. The implications of gender stereotypes for the dentist-patient relationship. J Dent Educ 2008; 72(5):562-70. https://doi.org/10.1002/j.0022-0337.2008.72.5.tb04520.x
Balhaddad AA, Alshammari A, AlqADi AH, Nazir MA. Patient Satisfaction with Dental Services and Associated Factors in a Saudi Dental Institution. J Clin Diagn Res 2018; 12(12):36-9. https://doi.org/10.7860/JCDR/2018/38358.12399
How to Cite
Copyright (c) 2021 Pesquisa Brasileira em Odontopediatria e Clínica Integrada
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.